{"id":74317,"date":"2025-05-09T11:10:13","date_gmt":"2025-05-09T10:10:13","guid":{"rendered":"http:\/\/www.autotrade.ie\/?p=74317"},"modified":"2025-05-09T15:14:24","modified_gmt":"2025-05-09T14:14:24","slug":"bosch-car-service-centre-moves-with-the-times","status":"publish","type":"post","link":"https:\/\/www.autotrade.ie\/index.php\/bosch-car-service-centre-moves-with-the-times\/74317","title":{"rendered":"Bosch Car Service centre moves with the times"},"content":{"rendered":"

A long-established family-run garage in Watford, England is celebrating 60 years in business with plans for expansion.<\/p>\n

Over the last three years, S&B Motors, a Bosch Car Service centre, has seen a 20 per cent increase in turnover following investment in staff, main dealer equipment, training, and a specialist website from Garage Services Online (GSO).<\/p>\n

Six years earlier, the garage had also transitioned from outdated paper-based admin procedures to a Techman garage management system (GMS).<\/p>\n

Now, with the GMS and website working together to identify and attract S&B\u2019s ideal customer, profits have also increased enabling the garage to plan its expansion.<\/p>\n

\"\"

Natalie Morton-Boyce and Sean Regan, SBMotors<\/p><\/div>\n

Owner, Natalie Morton-Boyce, said: \u201cGetting the website and GMS was revolutionary for us. Within two weeks of the website going live, the telephone and email enquiries increased dramatically. It\u2019s even more amazing when you consider there are four garages on this road, and another four less than a mile away.<\/p>\n

\u201cWe get up to 10 email enquiries and 15 calls a day via the website and convert around half. It keeps our seven ramps booked up three weeks in advance. The GMS system showed us where we had inefficiencies and gave us a different approach to pricing.<\/p>\n

\u201cWe realised that the value of our service encompasses all the extra benefits we provide to the customer. Things like convenience, expertise, timesaving, problem-solving, and ultimately, the positive impact we have on their life or business.<\/p>\n

\u201cThe GMS also highlighted our most lucrative work. We fed this information back to GSO and they built the website to specifically attract those jobs. Between both systems, we\u2019re working smarter and future-proofing the business.\u201d<\/p>\n

S&B is still renowned for its \u201cgood old-fashioned customer service\u201d; a reputation earned and passed down by Morton-Boyce\u2019s grandfather and father. It\u2019s something she and co-owner, Sean Regan, are fiercely protective of. The key, they say, is knowing when to say no.<\/p>\n

\u201cJust because you have the skills to do every job, doesn\u2019t mean you should,\u201d she continued. \u201cIf you\u2019re not making the right profit, you\u2019re just treading water. That\u2019s something I don\u2019t want to do with this great legacy that been passed down to us.<\/p>\n

\u201cTechnology is changing so quickly, and we intend to embrace it all whilst combining it with the technical skills, quality of work, and first-class customer service that my father instilled in us.<\/p>\n

\u201cS&B Motors has stood the test of time, and by partnering with specialists like GSO, I\u2019m also ensuring it moves with the times too. Our online presence is key to us being here for another 60 years.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

A long-established family-run garage in Watford, England is celebrating 60 years in business with plans for expansion. Over the last three years, S&B Motors, a<\/p>\n","protected":false},"author":18,"featured_media":74318,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[7,1],"tags":[1529,2067],"class_list":["post-74317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aftermarket","category-news","tag-bosch","tag-garage-services-online","cat-7-id","cat-1-id","has_thumb"],"yoast_head":"\nBosch Car Service centre moves with the times - Autotrade.ie<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.autotrade.ie\/index.php\/bosch-car-service-centre-moves-with-the-times\/74317\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bosch Car Service centre moves with the times - Autotrade.ie\" \/>\n<meta property=\"og:description\" content=\"A long-established family-run garage in Watford, England is celebrating 60 years in business with plans for expansion. 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