Volvo Trucks appoints Commercial Aftersales Director for UK & Ireland
Volvo Trucks has strengthened its senior management team with the appointment of Tony Davis to the position of Commercial Aftersales Director.
With responsibility for the strategic direction and overall management of all Volvo Truck
s Commercial Aftersales activity in the UK & Ireland, Tony is working with his team at Warwick and the dealer network to deliver a ‘best in class’ customer experience.
On that subject, Tony is passionate. As he explains: “Customer retention is the only true measure of customer loyalty. That’s why all of my energy and activities strive to achieve the vision of building lifelong relationships with our customers – and to deliver this; our cornerstone is to deliver greater uptime for customers.”
Tony is an experienced automotive professional and has spent 20 years working in the luxury passenger car industry at Jaguar Land Rover.
During the past ten years, Tony worked in various sales and marketing functions there, including National After sales Manager. In this position he was responsible for delivering continuous improvements in customer satisfaction and loyalty to achieve a ‘best in class’ vehicle ownership experience.
Tony is the holder of an MBA – Business Administration and a B. Eng (Hons) in the subject of Management of Manufacturing Systems.
As Network Development Manager, Tony was responsible for network development strategy for the Jaguar Land Rover franchise in China. Prior to that, he was National Service Manager where his duties and responsibilities included development of Jaguar Land Rover customer service operations. Both roles were based in Shanghai.