The owner of a south-Birmingham-based independent workshop has thanked Schaeffler Repxpert after the original equipment manufacturer (OEM) made a return visit to discover how LuK double clutch training has helped him to access a lucrative additional business opportunity.
Prior to Alistair Mason’s visit to Wiseman Motor Services last year, the workshop was unable to diagnose or replace double clutch systems; therefore, Matthew Wiseman, the workshop’s owner, was forced to turn away work and vital revenue.
Repxpert Alistair Mason with Matthew Wiseman
Frustrated at being unable to carry out repairs to double clutch vehicles, Matthew turned to Schaeffler – he explained: “Vehicles requiring double clutch servicing were becoming more frequent, so I knew that we had to upskill our team to carry out the necessary repairs; the staff and I needed the training to be able to diagnose and repair the problems.
“Asking for the training was very easy, as we already had access to the Repxpert portal. We did some research; the knowledge base was there, contact details were simple to locate, so I made the call and the team could not be more accommodating.”
Five months on, Alistair returned to find out how effective the training was, and he was delighted to discover that it was being put into practice.
Matthew said: “All of our team now have the confidence and knowledge to correctly diagnose any issues and carry out a repair – using the correct parts and tooling – with the comfort of knowing that the excellent Repxpert portal is there should we need any technical help. Having Schaeffler as a back-up is pivotal for us.”
Schaeffler prides itself on providing independent technicians with a ‘complete repair solution’ – including OE parts, tools, training, brochures and videos – which helps build trust between a paying customer and workshop.
On that point, Matthew said it was vital that independent workshops’ staff are given the right skills – he added: “We want to be able to offer a complete service, not have to turn down repairs, so we can keep our customers happy and run an improved business. Having the right training means we are always in the loop.”
For Schaeffler, it is essential that Matthew and his staff, as well other independent technicians, are kept up-to-date and informed about recently-launched technologies and innovations, such as pulley decouplers for front-end auxiliary drive systems and thermal management units – as well as those yet to come, such as iARC (Intelligent Active Roll Control) stabilisation systems.
Alistair added: “Through regular workshop visits, such as this one to Wiseman Motor Services, technical training events and the Repxpert portal, Schaeffler will continue giving its customers the best service it can – all at no cost to workshop owners or technicians.”
Repxpert members can access online and live training, installation videos, technical guides and Schaeffler product-related TecRMI data by visiting www.Repxpert.co.uk.
They can also redeem bonus points found in all LuK, INA and FAG boxes against the complete library of TecRMI data, as well as a range of workshop-related promotional items from the bonus shop. As with the training, Repxpert registration is completely free.