Newmarket Motors, authorised dealers for Volkswagen in Cork has been awarded a prestigious pan European Service Quality Award by Volkswagen Europe for the third time.
Voted by individual customers throughout Europe, the Award is testament to the long standing reputation Newmarket Motors has for providing quality service as well as the excellent relationship the Main Volkswagen Dealer has with its many satisfied customers.
Newmarket Motors is a family run business, conveniently located in Newmarket Town, close to the borders of Kerry and Limerick, yet a short drive from Cork City. This leading Volkswagen Dealer has a tradition of delivering quality service for generations of motorists spread far and wide in the Munster region.
Newmarket Motors is the only Irish Volkswagen dealer who have won this award on three occasions and only one of ten in Europe. It recognizes dealers who have achieved the best results in service quality and customer retention.
Dealers are judged not only on the quality of the service, but on all aspects of customers’ experiences from the communication skills of the highly trained service team right through to value for money.
On receiving the award, Annette Browne, Business Manager said: “I am delighted to accept this award on behalf of the Volkswagen Service Team at Newmarket Motors who work tirelessly to maintain the highest standard of service to our many customers. We are a family run company and pride ourselves on our reputation of delivering quality service. Newmarket Motors has a reputation for providing Award Winning Quality Service which is why many of our customers have been coming to us for generations. They expect quality cars as well as the highest level of after sales service and this is a promise that we have been delivering on for years.”
Present at the Gala Awards Ceremony in Dresden, Germany where Annette Browne received the Award, were Service Partners from 26 European countries, with the majority coming from the top five Volkswagen markets of Germany, Italy, United Kingdom, France and Spain.
At the event Axel Schulte-Hürmann Head of After Sales at Volkswagen Passenger Cars commented: “The name of Volkswagen must not only be synonymous with outstanding vehicles, but also with top all-round service. Our customers will only keep coming back if they are truly satisfied. That is why we must make every encounter with the Volkswagen brand a positive experience, and only our top service partners receive this award.”
In total over 77,000 people work in Volkswagen Service departments for a total of 6,450 businesses throughout Europe and now Newmarket Motors is part of an elite “Club” of award winning dealers who can proudly say that they are among the best in Europe.