IAAF challenges vehicle manufacturer over access to information

The Independent Automotive Aftermarket Federation (IAAF) in the UK has formally challenged another vehicle manufacturer over what it believes are “discriminatory barriers preventing independent garages from accessing essential vehicle systems”.

The IAAF warns this move could ultimately restrict consumer choice and push up repair costs.

The issue centres on independent operators being unable to log into a vehicle manufacturer’s online system, access that is routinely available to main dealers.

According to the IAAF, this raises serious concerns around compliance with both Vehicle Type Approval legislation and the Motor Vehicle Block Exemption framework, which state that independent operators must be granted access to repair and maintenance information on a non-discriminatory basis.

The IAAF said, if necessary, it will continue to raise these types of compliance issues with the UK’s Market Surveillance Unit.

Mark Field, chief executive of the IAAF, said it will “continue to stand up for the rights of our members, vehicle owners and operators”.

“If independent workshops are denied rightful access to a manufacturer’s systems, a vehicle owner’s choice is effectively limited. This is not just an industry concern; it’s a consumer rights issue,” he added.