Volkswagen Ireland Aftersales was recently awarded the prestigious accolade of ‘2012 Best Practice Importer of the Year’. Padraic Deane chose this occasion to interview Alan Bateson, Volkswagen Ireland’s Head of Aftersales on this success and other important aftermarket issues. The best practice importer award was set up in 2008 and Ireland is the third country … Continue reading Volkswagen’s Alan Bateson reflects on 2012 Best Practice Importer of the Year