Walsh’s Toyota Kilkenny and Tadg Riordan Motors of Ashbourne, Co. Meath, have become the first in Ireland to receive the highly coveted Toyota Service Management (TSM) award for Body and Paint standards.
Tadg Riordan Ashbourne
The TSM process involves the implementation of Toyota Production Systems into repair operations and ensures an increase in repair quality and a reduction in cost through an elimination of waste, unevenness and inefficiency.
A TSM award signifies the highest standard a Toyota dealer can achieve and is representative of Toyota’s focus on absolute excellence in customer service. Both Walsh’s and Tadg Riordan Motors were awarded the TSM honour in recognition of their superior level of service and repair quality in the Body and Paint work they carry out for their customers.
Paul Murray, Aftersales Director, Toyota Ireland, said: “Body and Paint repair is arguably the most difficult area of dealer After Sales operations. To return a damaged vehicle to pre accident condition requires technical knowledge and skills of body structure, advanced painting and of course mechanical and electrical repair capacity, and we are delighted to acknowledge Walsh’s and Tadg Riordan Motors’ industry leading capabilities in these regards. We look forward to seeing many more Toyota dealerships following suit over the next few years.”