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Peugeot Aftersales award winners 2016 announced


The 2016 Peugeot Dealer Aftersales award were held at Croke Park last month, hosted by
Gowan Distributors Limited, Peugeot importers in Ireland.

The Service Dealer of the Year was presented to Windsor Airside, Swords; the Parts Dealer of the Year was awarded to Holcroft Motors, Drogheda; Accessory Dealer of the Year went to Slattery’s Garage Puckane and the Technician of the Year was bestowed on Aidan Rock, Mongey Plunkett Motors, Dublin 11.

Meanwhile, Slattery’s Garage, main Peugeot Dealers in Puckane, has successfully met stringent, new customer service standards set by Automobiles Peugeot and the PSA Group under a new programme called Organisation et Développement des Activités de Service (ODAS).

The international framework programme has been introduced by the lion-brand in its worldwide bid to consistently monitor and improve customer satisfaction, with a clear objective of continued market share growth.

Slattery’s Garage won the seal of approval from administrators, UK specialists, MXS International and are now amongst the first Peugeot Dealers in both UK and Ireland to have completed the process.

During the six month rigorous appraisal process, Andrew Slattery, Service Manager, and his team at Slattery’s Garage underwent the in-depth certification process. During the programme, all aspects of customer service within Slattery’s Aftersales department were monitored and graded; making appointments, welcoming the customer, workshop efficiency, explanation of work, return of vehicle and post-repair or service contact.

Sean Kearns, Head of Aftersales at Gowan Distributors Limited said: “Slattery’s Garage have consistently demonstrated customer service excellence and best practice. During the ODAS programme appraisal period, they exceeded their customer satisfaction targets, all the while achieving a balance of workshop productivity and affordable maintenance for customers.”

Pictured from left to right are: Sean Kearns, Head of Aftersales, Gowan Distributors Limited, Stephen Keogh, Service Manager, Windsor Airside; David Doyle, Peugeot Network Service Manager; Robbie O’Neil, Aftersales Director, Windsor Motor

Pictured from left to right are: Sean Kearns, Head of Aftersales, Gowan Distributors Limited, John Burns, Parts Operations Manager, Gowan Distributors; Martin Philips, Parts Manager, Holcroft Motors; Derek Holcroft, Dealer Principal, Holcroft Motors; PJ Moylan, Network Parts Sales & Development Manager, Gowan Distributors


Pictured from left to right are: Sean Kearns, Head of Aftersales, Gowan Distributors Limited, John Burns, Parts Operations Manager, Gowan Distributors; Niall Cussin, Slattery’s Garage Puckane; PJ Moylan, Network Parts Sales & Development Manager, Gowan Distributors


Pictured from left to right are: Sean Kearns, Head of Aftersales, Gowan Distributors Limited, Sean Holland, Managing Director at Finol Oils; Aidan Rock, Peugeot Technician, Mongey Plunkett Motors; Martin Dunne, Technical Manager, Gowan Distributors

Pictured from left to right: Sean Kearns, Head of Aftersales at Gowan Distributors Limited, Michael Slattery, Dealer Principal at Slattery’s Garage Puckane; Andrew Slattery, Service Manager at Slattery’s Garage; John Ransom, MXS International; David Doyle, Peugeot Network Service Manager, Gowan Distributors Limited