Outstanding customer care recognised in Ford awards
Excellence in customer care in both sales and aftersales was the basis for the 2012 Ford of Europe Chairman’s Awards, which were claimed by eight Ford dealers at a ceremony in Belfast recently. Ford Ireland Chairman and Managing Director Eddie Murphy presented awards to dealers from Dublin, Cork, Galway, Louth and Carlow.
The award recipients were:
Sales:
Cavanagh’s of Charleville, Cork – (Liam and Marie Herlihy)
Higgins Motorpark, Galway – (Gerry and Grainne Halloran)
Byrne & Maguire Ltd, Dundalk- (Mel and Siobhan Rogers)
Smiths of Drogheda- (Nicky and Maeve Smith)
Service:
Dooley Motors, Carlow- (Philomena Dooley)
Lillis O’Donnell Ltd, Naas Road – (Sean and Margaret Lillis)
Fred Kilmartin Ltd, Ballinasloe- (Teresa Kilmartin)
Parts:
Finglas Ford Centre- (Pat and Margaret Clarke)
The Ford of Europe Chairman’s Award programme is based on direct feedback from customers who have purchased a vehicle from the dealership and is in recognition of a dealer’s performance in meeting those customers’ expectations. Extensive research has been carried out by Ford in assessing these expectations and providing guidelines to dealers to satisfy them.
“It’s no secret that today’s difficult market is putting strains on many in the retail sector, and it is fitting that we acknowledge those who are managing to maintain and improved standards of customer care in spite of this”, commented Eddie Murphy, Chairman and Managing Director of Ford Ireland. “Congratulations go to all the winning dealer principals and their respective sales and aftersales teams.”
Pictured at the prestigious Ford of Europe Chairman’s Awards ceremony was Eddie Murphy, Chairman and Managing Director of Ford Ireland with Pat Clarke of Finglas Ford Centre and his wife Margaret. Finglas Ford Centre collected the award for customer satisfaction in parts sales.
Pictured at the prestigious Ford of Europe Chairman’s Awards ceremony was Eddie Murphy, Chairman and Managing Director of Ford Ireland with Sean Lillis of Lillis O’Donnell and his wife Margaret O’Donnell. Lillis O’Donnell collected the award for outstanding performance in service.
Pictured at the prestigious Ford of Europe Chairman’s Awards ceremony was (l to r) Sheila Murphy, Eddie Murphy, Chairman and Managing Director of Ford Ireland with Philomena Dooley (on behalf of her husband and dealer principal Anthony Dooley) of Dooley Motors, Carlow. Dooley Motors collected the award for outstanding performance in aftersales customer satisfaction.
Pictured at the prestigious Ford of Europe Chairman’s Awards ceremony was Eddie Murphy, Chairman and Managing Director of Ford Ireland with Teresa Kilmartin of Fred Kilmartin Ltd. Fred Kilmartin collected the award for customer satisfaction in aftersales.
Pictured at the prestigious Ford of Europe Chairman’s Awards ceremony was Eddie Murphy, Chairman and Managing Director of Ford Ireland with Gerry and Grainne Halloran (on behalf of Michael Barry) of Higgins Motorpark. Higgins Motorpark collected the award for outstanding sales performance.
Pictured at the prestigious Ford of Europe Chairman’s Awards ceremony was Eddie Murphy, Chairman and Managing Director of Ford Ireland with Mel Rogers of Byrne and Maguire and his wife Siobhan Rogers. Byrne and Maguire collected the award for sales performance.
Pictured at the prestigious Ford of Europe Chairman’s Award ceremony was Eddie Murphy, Chairman and Managing Director of Ford Ireland with Nicky Smith of Smiths of Drogheda and his wife Maeve Smith. Smiths of Drogheda collected the award for sales performance.
Pictured at the prestigious Ford of Europea Chairman’s Award ceremony was Eddie Murphy, Chairman and Managing Director of Ford Ireland with Liam Herlihy of Cavanaghs of Charleville and his wife Marie Herlihy. Cavanaghs of Charleville collected the award for excellence in sales.