A leading UK clutch and brake specialists, National Auto Parts, has launched its new electronic Warranty Portal, aimed at streamlining the returns process for its customers.
After a successful soft launch, the portal will be live and accessible to all customers from November and is designed to bring many benefits to users. Among others, these include a reduction in the cost of communications and the transferral of information between parties in a secure and efficient way, ensuring that decisions can be communicated quickly and easily, according to the company.
The portal will enable every customer branch to access its returns status online and give customers’ head offices access to oversee warranty information for each individual branch.
By completing the basic information fields, this will assist National Auto Parts in processing claims faster, while ensuring adequate information is submitted to process each claim.
Offering straightforward navigation and functionality, the portal features four sections, the first being a simple search field, featuring an easy to use search option via inputting either dates, part numbers or customers reference. The second section is for any ongoing claims, which is entered by the customer and once confirmed, then submitted for processing. There are also third and fourth sections, containing all the relevant information for accepted and unsuccessful labour claims respectively, which appears after NAP has made a claim decision.
All warranty claims are handled by the supplying distributor, who then submit each claim via the warranty portal.
David Houlden, National Auto Parts managing director said: “Our new online warranty portal is aimed at streamlining the parts return process and making it as hassle-free as possible for our customers. Often warranty returns pose a potential headache, so by reducing the unnecessary admin that can cause further delays, we hope the new portal further proves why National Auto Parts is a customer-centric aftermarket business.”