Autoelectro, the UK’s largest independent remanufacturer of starter motors and alternators, has introduced upgrades to its popular live chat facility, as it aims to increase the communication channels between the company and technicians.
Previously, users of Autoelectro’s online chat have had to turn away from their repair job and access their desktop computer before speaking to a technical expert; however, this has now been made easier because their queries can be answered from the palm of their hand by grabbing their smart phone or tablet.
Once the user lands on the Autoelectro home-page, they will notice a red ‘speech bubble’ icon on the right-hand side. Once clicked on and after they’ve entered their name and e-mail address, they will then have access to the live chat messenger.
UK Sales Manager, Nick Hood, said the number of regular users is growing; therefore, Autoelectro needs to “stay ahead ofthe curve and embrace new technologies” to satisfy demand.
He added: “It’s important we show our customers that we’re a forward-thinking company and will always strive to improve our service and support to our customers.
“We’re so much more than box-pushers; we are market leaders in terms of range, products and service. Considering rotating electrics is such a complex product, we’ve introduced this new online feature.”